LEGAL
Safehands Transit LLC
Commonwealth of Pennsylvania, United States
1. TERMS OF SERVICE
1.1 Acceptance of Terms
By accessing or using the website and transportation services of Safehands Transit LLC (“Company,” “we,” “us,” or “our”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, you must discontinue use of our Services immediately.
These Terms are governed by the laws of the Commonwealth of Pennsylvania and applicable federal laws of the United States.
1.2 Description of Services
Safehands Transit provides Non-Emergency Medical Transportation (NEMT) and related mobility services. We do not provide emergency medical services or ambulance transportation.
If you are experiencing a medical emergency, dial 911 immediately.
Services may include:
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Transportation to medical appointments
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Dialysis transportation
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Hospital discharge transport
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Wheelchair-accessible transportation
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Senior and assisted mobility transportation
All services are subject to availability, regulatory compliance, safety considerations, and confirmation.
1.3 Regulatory Compliance
Safehands Transit operates in accordance with applicable federal and Pennsylvania laws, which may include:
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Pennsylvania Public Utility Commission (PUC) regulations
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Pennsylvania consumer protection laws (Unfair Trade Practices and Consumer Protection Law – 73 P.S. § 201-1 et seq.)
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Americans with Disabilities Act (ADA)
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Federal Motor Carrier Safety Regulations (FMCSR), where applicable
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Health Insurance Portability and Accountability Act (HIPAA), where applicable
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Pennsylvania Department of Transportation (PennDOT) regulations
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Medicaid transportation program requirements, if applicable
Nothing in these Terms limits or waives rights protected under applicable law.
1.4 Eligibility
Users must be at least eighteen (18) years of age or have a parent, guardian, or authorized representative request services on their behalf. By using our Services, you represent that all information provided is accurate and complete.
1.5 Service Requests and Confirmation
Submitting a transportation request through our website, phone, or partner platform constitutes a request for service only. Service is confirmed only upon Company acknowledgment.
We reserve the right to refuse or cancel services for reasons including:
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Safety risks
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Regulatory restrictions
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Incomplete or inaccurate information
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Non-payment
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Abusive or unlawful conduct
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Circumstances beyond reasonable control (weather, traffic, mechanical issues)
1.6 Fees, Payment & Cancellations
All applicable fees will be disclosed prior to confirmation of service. Cancellation policies, no-show fees, and billing terms will be communicated at booking.
Safehands Transit complies with Pennsylvania consumer protection laws requiring transparent pricing and fair business practices.
1.7 Passenger Conduct
Passengers must comply with safety instructions, including:
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Wearing seatbelts
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Proper securement of wheelchairs and mobility devices
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Respectful behavior toward drivers and staff
We reserve the right to terminate service if a passenger’s conduct threatens safety or violates law.
1.8 ADA Non-Discrimination
Safehands Transit complies with the Americans with Disabilities Act (ADA) and does not discriminate on the basis of disability. Reasonable accommodations will be provided consistent with safety standards.
1.9 Limitation of Liability
To the fullest extent permitted by Pennsylvania and federal law, Safehands Transit shall not be liable for indirect, incidental, special, or consequential damages arising from use of our Services.
Nothing in this section limits liability where prohibited by law.
1.10 Insurance and Licensing
Safehands Transit maintains required commercial insurance coverage and licensing as mandated by Pennsylvania regulatory authorities.
1.11 Governing Law & Venue
These Terms shall be governed by the laws of the Commonwealth of Pennsylvania and applicable federal law. Any legal disputes shall be resolved in courts located within Pennsylvania.
2. PRIVACY POLICY
2.1 Overview
Safehands Transit respects your privacy and is committed to protecting personal information in compliance with federal law and Pennsylvania data security standards.
2.2 Information We Collect
We may collect:
Personal Information
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Name
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Address
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Phone number
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Email address
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Pickup and drop-off details
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Appointment information
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Payment details
Health-Related Information (if applicable)
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Mobility needs
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Appointment type
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Insurance or Medicaid coordination details
Technical Information
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IP address
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Browser type
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Device information
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Cookies and analytics data
2.3 Use of Information
We use personal information to:
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Schedule and coordinate transportation
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Confirm appointments
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Process payments
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Meet regulatory and Medicaid obligations
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Improve operational efficiency
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Protect against fraud or abuse
2.4 HIPAA Compliance (If Applicable)
If Safehands Transit processes Protected Health Information (PHI) under HIPAA:
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We implement administrative, technical, and physical safeguards
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We use PHI only for authorized transportation coordination
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We maintain confidentiality agreements with personnel
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We enter into Business Associate Agreements (BAAs) where required
2.5 Data Security
We maintain reasonable security measures to protect personal information, including:
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Encryption where appropriate
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Access controls
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Employee training
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Secure storage systems
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Incident response procedures
2.6 Data Retention
Personal data is retained only as long as necessary to:
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Provide services
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Meet legal and regulatory requirements
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Resolve disputes
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Enforce agreements
Retention periods may vary based on insurance, Medicaid, or contractual obligations.
2.7 Data Sharing
We do not sell personal information. We may share information with:
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Dispatch or scheduling platforms
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Payment processors
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Healthcare providers for coordination
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Government agencies when required by law
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IT service providers bound by confidentiality obligations
2.8 Your Rights
Subject to applicable law, you may:
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Request access to your personal data
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Request corrections
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Request deletion (subject to legal retention requirements)
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Opt out of marketing communications
3. DISCLAIMER
The information provided on this website is for informational purposes only and does not constitute medical, legal, or professional advice.
Safehands Transit provides non-emergency services only and does not provide medical treatment. Passengers are responsible for their own medical supervision unless otherwise coordinated with healthcare providers.
Service availability may be affected by traffic, weather, regulatory requirements, or unforeseen operational conditions. While we strive for punctuality, arrival times cannot be guaranteed in all circumstances.
External links provided on this website are for convenience only. We are not responsible for the content or privacy practices of third-party websites.
4. DATA PROCESSING AGREEMENT (DPA)
This Data Processing Agreement applies where Safehands Transit processes personal data on behalf of healthcare providers, brokers, insurers, or other entities acting as data controllers.
Safehands Transit processes personal data solely according to documented instructions from the controller and only for transportation coordination purposes.
We implement appropriate security safeguards, including access controls, encryption where feasible, and confidentiality agreements with staff and subcontractors.
We may engage subprocessors such as dispatch software providers or cloud hosting services. All subprocessors must maintain appropriate data protection safeguards.
In the event of a data breach affecting personal data, we will notify the relevant controller without unreasonable delay and cooperate with required notifications under federal or Pennsylvania law.
Upon termination of services, personal data will be securely returned or destroyed in accordance with contractual obligations and legal requirements.
5. ACCESSIBILITY STATEMENT
Safehands Transit is committed to providing accessible transportation services and website content consistent with the Americans with Disabilities Act (ADA).
We provide wheelchair-accessible vehicles where required and offer reasonable accommodations consistent with safety standards. Individuals experiencing difficulty accessing our website may contact us for assistance.
